Users experience the following error “The Server Threw an Exception” when they open the Runbook Designer. The root cause of the issue is the Database connectivity. When the Runbook Designer opens, it search for the SQL Server connection and if there is a discrepency to reach the SQL Server, the UI throws the following error message.
Resolution is to check if user is able to Login to SQL Server successfully also the connectivity between the Runbook Designer server and the SQL Server. Also Runbook administrator can try connect to other Runbook servers if configured to ensure the connectivity issues.